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Here you will learn how to add and update your company email addresses

Step-by-step guide

  1. Login to your administration panel admin.yourwebsiteaddress.com
  2. Click "Main Menu"
  3. Click on "Settings"
  4. Click on "Store Setup"
  5. Click on "Email Related" 
  6. Here you can adjust the various emails.


Label

Visibly displays on site
(on pages, in emails)

Used internally by softwareDescription
Contact Email*Xfrom, reply to, toUsed for general site contact.
Debugger Email
toThis setting controls where debugger emails are sent.
Delivery EmailX
Used for sending the delivery staff emails.
Employment EmailX
Used for controlling the email used for employment related sections of the site.
General Reply to Email*Xfrom, reply toThis is the email address that will be assigned to most emails that are sent from the server.
Marketing Email
ccUsed for sending the marketing department emails.
Merchant New Files Email
toUsed for sending a copy of new file notifications.
Merchant New Order Email
toUsed for sending a copy of new order notifications.
Merchant New Order Email (BCC)
bccUsed for sending a Blind Carbon Copy of new order notifications.
Messages Email
for call center functionality. Internal software email…software can check this email address for new csv formatted emails and display the email in system. Used for outside call centers that take messages for the companyThe email address used for when the call center forwards messages from customers.
Online Designer Email
deprecatedUsed for where emails are sent that are generated by the online design tool.
Order Comments Email
toOrder notes submitted by the customer are sent to this address.
Production Email
toUsed for sending the production department emails.
Quote EmailXto, ccUsed for sending quote department emails.
Sample Email
toUsed for sending the sample department emails. This is not displayed as a setting, is sent from the General Reply to Email and is sent to is the contacts sales rep email.
Support Email*Xfrom, reply to, toUsed for sending the support department emails.
Webmaster Email
deprecatedUsed for sending the webmaster emails.

*Email domains must match the storefront domain name or they will fail sending!
**Emails in the sales rep acl area must match the storefront domain
***Storefront owners emails primary account (their contact account) email MUST match the domain or some emails may fail when sent from the software.

MX Records and SES

  • MX Record - A MX Record is a verified record source used to specify a mail server responsible for accepting incoming email to your domain.
  • SES - Amazon's Simple Email Service is the software that Autoprint websites use to send email outwards. 

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