Administrative Section / Backend

This section contains articles for store administrators and Hub operators — configuration, catalog management, order processing, reporting, and all backend functions.

Getting Started

• Getting Started with Your Hub

• Getting Started with Your Storefront

• Platform Architecture Overview

• License Types Explained

• Setting up your storefront

Hub Management (Hub Only)

• Managing Child Storefronts from the Hub (Hub Only)

• Hub-Level Catalog Control and Product Propagation (Hub Only)

• Hub-Level Reporting and Analytics (Hub Only)

• Hub-to-Storefront Settings Inheritance (Hub Only)

• How can I create additional storefronts or hubs? (Hub Only)

• How can I convert/promote a storefront into a Hub? (Hub Only)

Catalog and Product Management

• Catalog Management

• Insert New Product

• Category Setup

• Product Pricing Tiers Explained

• Product Management at Hub for Child Storefronts (Hub Only)

Orders and Fulfillment

• Order and Quote Management

• Browse All Orders

• What is an order status?

• Create Shipping Label

• Mass Change Job Status

Payments and Shipping

• Payment Processing / Merchant Services

• Payment Gateway Setup Guide

• Shipping Configuration

• Shipping API Connections — UPS and FedEx Setup Guide

• Tax Settings

Contacts and CRM

• Contacts: Leads, Customers and Organization Management

• Browse Contacts

• Import Contacts

• Customer Account Settings

Reporting

• Run A Report

• General Report — Fields, Filters, and Export

• Sales Reports — Fields, Filters, and Export

• Contact Reports — Fields, Filters, and Export

Staff Management

• Adding Staff Members

• How to use the ACL / Admin Access Control List

• Edit Users/ACL Roles

Vendors and Suppliers

• Vendors and Suppliers

• Vendor Pricing Configuration

• Assigning Vendors to Products

• Trade Network Configuration and Push-to-Vendor Workflow

Settings and Configuration

• Website Configuration and Settings

• Email and SMTP Configuration Guide

• Google Analytics and SEO Integration Guide

• Integration Settings

• API and Integration Overview for Developers

Storefront and CMS

• Storefront Customization and CMS

• Updating Storefront Theme Settings

• Create/Edit Website Pages

• Advanced Customization: HTML, CSS, JS

Troubleshooting

• Troubleshooting — Orders Not Processing or Stuck in Queue

• Troubleshooting — Shipping Label Creation Errors

• Troubleshooting — Payment Gateway Connection Issues

• Troubleshooting — File Upload Failures and Artwork Errors

• Troubleshooting — Login, Access, and Permission Problems

• Troubleshooting Create Shipping Label