Articles
Administrative Section / Backend
- API and Integration Overview for Developers
- Catalog Management
- Catalog Hierarchy / Construct
- Category Management
- Product & Pricing Management
- Contacts: Leads, Customers & Organization Management
- Adding Organization Payment Terms & Credit Limit
- Add New Contact
- Add New Organization
- Browse Contacts
- Customer Account Settings
- Export Contacts
- How Can I Extend Terms to Customers?
- Import Contacts
- Relationship of Contacts, Organizations, and Portals
- Search Contacts
- Undeleting/Restoring a Contact
- View Storage Area
- Email and SMTP Configuration Guide
- Getting Started with Your Hub
- Getting Started with Your Storefront
- Google Analytics and SEO Integration Guide
- Hub-Level Catalog Control and Product Propagation (Hub Only)
- Hub-Level Reporting and Analytics (Hub Only)
- Hub-to-Storefront Settings Inheritance (Hub Only)
- Managing Child Storefronts from the Hub (Hub Only)
- Order & Quote Management
- Browse All Orders
- Browse Orders/Quotes & Jobs by Status
- Create A Custom Order
- Creating An Invoice
- Cut-Off & Turnaround Explained
- Editing Orders
- Email/SMS Relating to Jobs/Quotes
- Job Artwork
- Late Fees
- Manually Charge Credit Card
- Mass Change Job Status
- Preflight Tool
- Quoting & Converting to Order
- Sales Sheet Columns
- Search For Orders
- Understanding order details
- What is an order status?
- Payment Gateway Setup Guide
- Promotions
- Run A Report
- Shipping API Connections — UPS and FedEx Setup Guide
- Shipping Configuration
- Staff Management
- Storefront Customization & CMS
- Troubleshooting — File Upload Failures and Artwork Errors
- Troubleshooting — Login, Access, and Permission Problems
- Troubleshooting — Orders Not Processing or Stuck in Queue
- Troubleshooting — Payment Gateway Connection Issues
- Troubleshooting — Shipping Label Creation Errors
- Vendors & Suppliers
- Website Configuration & Settings
- Backups and Security
- DNS Management Console
- How can I convert/promote a storefront into a Hub? (Hub Only)
- How can I create additional storefronts or hubs? (Hub Only)
- How to use the CMS Revision History Differences Tool
- Login Security
- Setting up your storefront
- Supported TLDs
How-to articles
- Data Feeds (products)
- Grow Your Business with Email Marketing
- How to print the knowledge base
- How to submit a support ticket
- Requesting a software change or new feature
- Using Contact Blaster Campaigns & Groups Effectively
License Types Explained
Platform Architecture Overview
Shopping Cart / Frontend
- Account Registration and Login
- Browsing the Storefront — Products, Categories, and Search
- Contacting the Store for Support
- Corporate Portal — Customer Experience
- Deleting a saved credit card
- File Upload — Submitting Artwork
- Managing Saved Payment Methods
- Managing Your Address Book
- Mobile and Responsive Storefront Experience
- Order Tracking and Status — Customer View
- Reordering from Order History
- Requesting A Password Reset
- Requesting a Quote — Customer Guide
- Shopping Cart — Adding, Editing, and Removing Items
- Tax and Shipping Estimates at Checkout
- Terms-Based Purchasing — Customer Guide
- The Checkout Flow
- Using the Online Designer — Customer Guide
- Your Account Dashboard