Frequently Asked Questions

Getting Started

• Getting Started with Your Hub

• Getting Started with Your Storefront

• Platform Architecture Overview

• License Types Explained

• Setting up your storefront

Account and Access

• How do I create a customer account on the storefront?

• How do I reset my password?

• How do I add staff members to the administration?

• How do I use the ACL / Admin Access Control List?

• Troubleshooting — Login, Access, and Permission Problems

Catalog and Products

• How do I manage products and pricing?

• How do I insert a new product?

• How do I set up categories?

• Product Pricing Tiers Explained

• Hub-Level Catalog Control and Product Propagation (Hub Only)

Orders and Fulfillment

• How do I see and manage my orders?

• What is an order status?

• How do I create a shipping label?

• Troubleshooting — Orders Not Processing or Stuck in Queue

• Troubleshooting — Shipping Label Creation Errors

Payments and Shipping

• What merchant services can I use and how do I configure them?

• Payment Gateway Setup Guide

• How do I configure my shipping account?

• Shipping API Connections — UPS and FedEx Setup Guide

• Troubleshooting — Payment Gateway Connection Issues

Contacts and Customers

• How do I add my customer list?

• Browse Contacts

• Contact Reports — Fields, Filters, and Export

Storefront and CMS

• How do I customize my website?

• How do I add my logo?

• Can I add the software to my existing website?

• Can I change my website domain after I sign up?

Domains and DNS

• Can I use my own domain name?

• What domain extensions (TLDs) do you support?

• How do I update my nameservers?

Reporting

• Can I see reports on profits, customer activity, etc?

• General Report — Fields, Filters, and Export

• Sales Reports — Fields, Filters, and Export

Hub Management

• How can I create additional storefronts or hubs? (Hub Only)

• How can I convert/promote a storefront into a Hub? (Hub Only)

• Managing Child Storefronts from the Hub (Hub Only)

Security and Compliance

• Is the software PCI compliant?

• What security and compliance measures do you have?

• Login Security

Miscellaneous

• How can I print the knowledge base?

• How do I import contacts?

• Do you have a status page for the software?

• What are your maintenance windows?

• How to submit a support ticket