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Best Practices for Help Requests
Best Practices for Help Requests
Keep the conversation about each request in that request's thread by commenting on the original Help Request
Don't nest issues/questions under the same Help Request
Provide the url (if any) where you are experiencing difficulty
Include any error messages that occur on-screen or are emailed to you or your customer
Explain step-by-step how to reproduce the scenario or problem you are describing
If you think a screenshot or a video would help, please include as many as you can in the thread after submitting the request
Include a complete screenshot (not just a small section of the screen -- we can zoom or request if some smaller portion is needed)
State when the problem started and what changes were made immediately beforehand
, multiple selections available,
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