Best Practices for Help Requests

Owned by Former user (Deleted)
Last updated: Aug 01, 2024 by Barry Carr
1 min read

  • Keep the conversation about each request in that request's thread by commenting on the original Help Request

  • Don't nest issues/questions under the same Help Request

  • Provide the url (if any) where you are experiencing difficulty

  • Include any error messages that occur on-screen or are emailed to you or your customer

  • Explain step-by-step how to reproduce the scenario or problem you are describing

  • If you think a screenshot or a video would help, please include as many as you can in the thread after submitting the request

  • Include a complete screenshot (not just a small section of the screen -- we can zoom or request if some smaller portion is needed)

  • State when the problem started and what changes were made immediately beforehand