Ticket Submission Guidelines
We ask that you please help us to help you by being as detailed as possible when submitting a support ticket; the more accurate the information you provide the faster we will be able to resolve your issue. Below are some tips:
* Provide the url (if any) where you are experiencing difficulty
* Include any error messages that occur on-screen or are emailed to you or your customer
* Explain step-by-step how to reproduce the scenario or problem you are describing
* If you think a screenshot or a video would help, please include as many as you can
* State when the problem started and what changes were made immediately beforehand
* Provide your domain name details whenever possible. The easier it is for us to understand the problem, the faster the resolution! |