Email and SMTP Configuration Guide
Applies To: [ All Licenses ]
Overview
This article explains how to configure outbound email and SMTP settings on your storefront so that transactional emails — order confirmations, password resets, and contact notifications — are delivered reliably.
How Email Works in the Software
The Software sends transactional emails for events such as:
Order confirmation (to customer and admin)
Order status changes
Password reset requests
Contact reminder notifications
Quote notifications
By default, outbound email uses the platform's shared mail infrastructure. For better deliverability and branding control, configuring your own SMTP server or a dedicated sending domain is strongly recommended.
Configuring SMTP
Log in to your administration panel at
admin.yourwebsiteaddress.com.Navigate to Settings > Email Settings or Settings > Company Information (location varies by version).
Locate the SMTP configuration fields.
Enter your SMTP server details:
Field | Description |
|---|---|
SMTP Host | Your mail server address (e.g. |
SMTP Port | Typically 587 (TLS) or 465 (SSL) |
SMTP Username | Your email account username |
SMTP Password | Your email account password or app-specific password |
From Name | The sender name customers will see |
From Address | The email address the mail is sent from |
Click Save.
Send a test email to confirm delivery.
DNS Configuration for Email Deliverability
For reliable email delivery and to avoid spam filtering, configure the following DNS records for your sending domain:
SPF Record:
Add a TXT record to your domain's DNS that authorizes your mail server to send on behalf of your domain. Example:v=spf1 include:yourmailprovider.com ~all
MX Records:
Ensure your domain's MX records point to your mail server if you are using your own domain for sending. For configuration instructions see Set Up MX Records - CAUTION.
DKIM and DMARC:
If your mail provider supports DKIM signing, enable it. Add a DMARC TXT record to further protect against spoofing.
Adding and Managing Email Addresses
Navigate to Settings > Add/Edit Email Addresses.
Add the email addresses that should receive admin notifications (e.g. new order alerts).
Set the primary "From" address used for customer-facing emails.
Notes / Tips
If using Gmail as your SMTP provider, you will need to generate an App Password rather than using your standard Gmail password. Standard passwords are blocked for third-party SMTP use.
Always test order confirmation emails after any SMTP change to ensure customers are receiving them.
If emails are landing in spam, check SPF, DKIM, and DMARC records for your sending domain.