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Account Registration and Login

Account Registration and Login

Applies To: [ All Licenses ]

Overview

This article explains how customers create an account on the storefront, log in, and recover access if they forget their password.

Creating an Account

  1. Click Login or My Account in the storefront navigation.

  2. Click Create Account or Register.

  3. Fill in your name, email address, and choose a password.

  4. Click Submit. A confirmation email will be sent to the address provided.

  5. Follow the link in the confirmation email to activate your account.

Logging In

  1. Click Login or My Account in the storefront navigation.

  2. Enter your email address and password.

  3. Click Login.

If you have not yet confirmed your email address, you will be prompted to do so before you can log in.

Logging Out

  1. Click your name or My Account in the storefront navigation.

  2. Click Logout.

Resetting Your Password

  1. On the login page, click Forgot Password.

  2. Enter your email address and click Submit.

  3. Check your inbox for a password reset email.

  4. Click the link in the email and follow the prompts to set a new password.

If you do not receive the email within a few minutes, check your spam or junk folder. If the problem persists, contact the store administrator.

Notes / Tips

  • Your account is specific to this storefront. If you have accounts on multiple storefronts, each has separate login credentials.

  • Administrators can manually reset customer passwords from the admin panel. See Manually updating/changing a password.

  • Customers can also log in using Facebook if the store has that feature enabled. See Login With Facebook.

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