Order Tracking and Status — Customer View
Applies To: [ All Licenses ]
Overview
This article explains how customers track the status of their orders from the storefront and what each order status means.
Viewing Your Order History
Log in to your account.
Click your name or My Account in the navigation.
Click Order History in your dashboard.
A list of all your orders appears, sorted by most recent, with a status indicator for each.
Viewing Order Details
In your order history, click the order number you want to view.
The order detail page shows:
Order number and date
Items ordered — product name, options, quantity, and price
Artwork files — the files submitted with the order
Shipping information — address and method selected
Payment summary — amounts charged
Current status — where the order is in the production process
Understanding Order Statuses
Status | What It Means |
|---|---|
Pending | Order has been received and is awaiting review. |
Awaiting Artwork | The order is waiting for you to supply an artwork file. |
In Design | A custom design is being worked on. |
In Production | The order has been sent to print. |
In Print | The job is currently on press. |
Shipped | The order has been shipped. Tracking information may be available. |
Complete | The order has been fulfilled. |
On Hold | The order requires attention — check for a message from the store. |
Cancelled | The order has been cancelled. |
Quote | This is a quote, not yet converted to a live order. |
Viewing Tracking Information
If your order has been shipped and tracking information is available:
Open the order detail page.
Look for a Tracking Number or Track Shipment link in the shipping section.
Click the link to view real-time tracking on the carrier's website.
Notes / Tips
Order statuses are updated by store staff as the job moves through production. If a status has not changed and you have concerns, contact the store directly.
If your order is On Hold, there may be a message from the store waiting for you. Check the order detail page for notes.
Quotes can be converted to live orders by store staff. See Quoting and Converting to Order for admin guidance.