Tax and Shipping Estimates at Checkout
Applies To: [ All Licenses ]
Overview
This article explains how tax and shipping costs are estimated and displayed to customers during the shopping and checkout experience.
Tax Display
Tax is calculated based on the shipping address provided at checkout and the tax settings configured by the store administrator.
On the cart page, an estimated tax amount may be displayed before a shipping address is entered.
Once a shipping address is confirmed at checkout, the tax amount is calculated precisely and shown in the order summary.
Some products may be tax exempt. If a product is tax exempt, no tax will be applied to that line item.
If your organization has a tax-exempt status, contact the store administrator to have your account configured accordingly.
Shipping Estimate Display
Shipping costs are calculated based on:
The items in your cart (weight, dimensions, and quantity)
Your shipping address
The shipping method selected
In the cart: An estimated shipping range or "calculated at checkout" message may be displayed before an address is entered.
At checkout: Once you enter your shipping address and select a shipping method, the exact shipping cost is shown before you place your order.
Notes / Tips
Shipping and tax estimates in the cart are approximations. The final confirmed amounts are always shown on the checkout review page before you place your order.
If no shipping options appear at checkout, your address may be outside the store's configured shipping zones. Contact the store for assistance.
Shipping insurance, if enabled, may appear as an additional line item in your order total.