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Using the Online Designer — Customer Guide

Using the Online Designer — Customer Guide

Applies To: [ Hub ] [ Auto Push ] [ Manual Push ]

Overview

This article explains the customer-facing experience of the Online Designer — how customers access it, create designs, and submit them with their order.

What Is the Online Designer?

The Online Designer is a browser-based design tool that allows customers to create and customize print products directly on the storefront without needing external design software. Customers can add text, upload images, choose from templates, and arrange elements on a canvas that matches the product's specifications.

Accessing the Online Designer

The Online Designer is available on products where it has been enabled by an administrator.

  1. Browse to a product that has the Online Designer available.

  2. Click the Design Online or Customize button on the product page.

  3. The designer will open in the browser.

Creating a Design

  1. Choose a template to start from, or begin with a blank canvas.

  2. Use the toolbar to add and edit elements:

    • Text — add text boxes, choose fonts, adjust size and color

    • Images — upload your own images or choose from available clip art

    • Shapes — add basic shapes as design elements

  3. Drag and resize elements to position them on the canvas.

  4. Use the Undo and Redo buttons to step through changes.

  5. When satisfied, click Save or Add to Cart.

Submitting Your Design

  1. When your design is complete, click Add to Cart or Save and Continue.

  2. Your design is saved to your order and will be submitted with it at checkout.

  3. Complete the checkout flow as normal.

Saving and Editing a Design Later

If you saved a design without completing your order:

  1. Log in to your account.

  2. Navigate to your account dashboard and look for Saved Designs or return to the product page and select your saved design.

  3. Click Edit to reopen the designer and make changes.

Notes / Tips

  • Hub Only: The Online Designer is available on Hub, Auto Push, and Manual Push (full-tier) licenses only. It is not available on Basic tier licenses.

  • Designs are saved to your account. If you are not logged in, your design may be lost if you navigate away before completing checkout.

  • Administrators can manage templates and layout groups available in the Online Designer. See Manage Layouts in Online Designer.

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