What is an order status?

Here you will learn more about order statuses

Every job has a specific status associated with it to show where in the production cycle it is. Knowing what each status means makes it easier to keep track of things

• Incomplete - This order has not finished production. This will show all orders not in Completed status

• Quote -  This will show all Quotes that have not yet been processed to Ready To Order status

• Pending -  This will show all orders in Pending status. Pending means that it is in your system but not paid for.

• Approved - This shows all orders in Approved status. Approved means that the order has been paid for or an administrator with proper access pushed the order through despite lack of payment

• On Hold - Shows all orders that have been placed on hold. On Hold orders are ones that your production staff has discovered flaws in that would make it impossible to print

• Pre Press -  Shows all orders that are in pre-press. This means the artwork has been checked and found ready to print but has not yet started printing. This is the last step where customers should be able to halt the order process.

• In Production - Shows all orders that are in-production. It is strongly recommended you only set orders to In Print once they've actually gone into printing. 

• Ready - This shows all orders that have finished printing but whose estimated completion date has not arrived. Customers are not sent an email or any update at this time. The order will automatically be set to Complete when the estimated completion date arrives

• Completed - The customer's order is completed. They will have gotten an automated email telling them it was picked up/shipped out. 

• Review - Any orders placed in In Review show up here. In Review is to mark customers who have issued a complaint about the order.

• Unpaid - This shows any order with an unpaid balance.

• Void/Declined - Shows all orders that have been either voided or declined. Voided orders are orders manually cancelled. Declined orders are ones where the customer's payment method (usually credit card) was declined. Voided or Declined orders can be changed back to another status by an administrator with proper credentials. 

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