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Why? Because our entire team at AutoPrint monitors for Help Requests in Slack. If you send an email, submit a support ticket or direct message someone in Slack who isn’t available, you either have to wait for them a person to see it, or much worse, you will end up direct messaging others creating overlap craziness for our staff. But with a Slack Help Request in your company channel, whomever sees it and is available can jump on to provide support.
Any conversation about a help request should take place as comments in the original help request thread about the issue, not in the general channel thread.
Having the entire help request and related conversation contained in the one request thread makes generating a support ticket super easy - the system automatically captures all the conversation and any media related to the request into the generated support ticket.
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The easier it is for us to understand the problem, and the fewer obvious questions we have to ask, the faster you’ll get a resolution!
How
How to Submit a Help Request in your DSC Slack Channel
Make sure you have already captured any screenshots, videos, URLs, etc before creating your Help Request.
In your company-specific Slack channel, at the bottom left of the message window is a small + sign with a tiny blue lightning bold above it. Click that and select Help Request to get started.
